Nexra is a school management and digital education platform designed to help educational institutions manage academic, administrative, communication, attendance, transport, fees, examinations, student activities, and other school-related operations through a connected digital ecosystem.
Nexra is a school management and digital education platform designed to help educational institutions manage academic, administrative, communication, attendance, transport, fees, examinations, student activities, and other school-related operations through a connected digital ecosystem.
This Privacy Policy explains how Nexra collects, uses, stores, processes, shares, and protects personal information when users access or use Nexra applications, websites, portals, and related services.
Nexra is designed to serve multiple categories of users, including:
Because Nexra processes information relating to students and other members of the school community, we take privacy, security, confidentiality, and responsible data handling seriously.
By accessing or using Nexra, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain the appropriate consent or authorization before collecting or processing personal data.
This Privacy Policy applies to personal information processed through Nexra's products and services, including, where applicable:
This policy applies only to information processed through Nexra or on behalf of participating schools and institutions.
Schools may have their own privacy policies and data-handling practices. Where a school determines why and how student or staff information is collected, the school may have additional responsibilities regarding that information.
The information collected by Nexra depends on the user's role, the services enabled by the school, and the features used.
Depending on the services enabled by the school, Nexra may process information such as:
Schools are responsible for ensuring that information provided to Nexra is accurate, lawful, and appropriate for the educational services being provided.
For parents and guardians, Nexra may process information such as:
Parent accounts may provide access to information relating to their associated student(s), subject to the permissions configured by the school and applicable law.
For teachers and other authorized school personnel, Nexra may process:
Where a school enables attendance verification using additional technologies, such information will be processed only as permitted by applicable law and the configuration authorized by the institution.
Where Nexra's transport management features are enabled, we may process information relating to drivers, conductors, vehicles, routes, stops, and transport assignments.
This may include:
Location information is used to support authorized transport operations, such as live vehicle tracking, route monitoring, and student transportation safety.
Nexra does not use transport location information for unrelated advertising purposes.
Nexra may provide social and communication features through Sphere, allowing authorized students, parents, teachers, and other users to interact within the school community.
Depending on the features enabled by the school, Sphere may process:
Users should carefully consider what information they publish through social features.
Content shared through Sphere may be visible to other authorized users depending on the user's privacy settings, school configuration, group membership, and other applicable access controls.
Nexra does not intentionally use student social content for unrelated advertising or commercial profiling.
Nexra may provide AI-powered educational or assistant features to support students and other authorized users.
Depending on the feature being used, information submitted to an AI-powered feature may include:
AI features are intended to support educational and platform-related purposes.
Nexra does not intentionally use student conversations or personal information to create advertising profiles.
Where third-party AI or technology providers are used to provide a particular feature, information may be processed by those providers only as necessary to provide the relevant service and subject to applicable contractual, security, and privacy requirements.
When users access Nexra, certain technical information may be automatically collected.
This may include:
This information helps us:
Nexra processes personal information only for legitimate and authorized purposes connected with the services provided.
These purposes may include:
To provide features such as:
To send:
To:
To understand system usage, identify technical problems, improve functionality, and enhance reliability and user experience.
Where analytics are used, we aim to use the minimum information reasonably necessary for these purposes.
To comply with applicable laws, regulations, court orders, government requests, and other lawful requirements.
Nexra primarily provides technology and infrastructure through which schools manage their educational operations.
Schools may determine:
School administrators are responsible for configuring user permissions appropriately and ensuring that access is granted only to authorized individuals.
Nexra processes school information to provide the services requested by the institution and according to applicable contractual and legal requirements.
Nexra does not sell personal information to third parties.
Personal information may be shared or made accessible only where reasonably necessary for legitimate purposes, including:
Information may be made available to authorized school administrators, teachers, parents, students, staff, or other users according to their roles and permissions.
We may use trusted third-party service providers for functions such as:
Such providers are expected to process information only for authorized purposes and under appropriate contractual and security safeguards.
Information may be disclosed where required or permitted by applicable law, court order, government authority, regulatory requirement, or lawful investigation.
Information may be disclosed where reasonably necessary to:
Where Nexra provides fee collection or payment functionality, payment transactions may be processed through authorized third-party payment providers.
Nexra does not need to store complete payment card credentials when such information is processed directly by the authorized payment provider.
Payment-related records required for school accounting, receipts, reconciliation, reporting, and legal compliance may be retained according to applicable requirements.
Users should review the privacy and security practices of the relevant payment provider when making a payment.
Certain Nexra features may require location information, particularly transport and school safety functionality.
For example, the Driver App may collect location information during an active school transport trip when location functionality has been enabled.
Location information may be used to:
Location collection may occur in the foreground or background where necessary for the enabled transport functionality and where permitted by applicable operating-system permissions and law.
Location information is not sold to third parties for advertising purposes.
Nexra may provide communication features between authorized users.
Depending on the feature, chat may include:
Chat information is processed to provide communication functionality, maintain security, address abuse, provide support, and comply with legal requirements where applicable.
Users should avoid sharing unnecessary sensitive or confidential information through chat.
Protecting children's privacy is a fundamental priority for Nexra.
Nexra is designed to support educational institutions that may provide services to children and students.
Student information is processed primarily for:
We do not intentionally collect more student information than reasonably necessary for the relevant service.
Where parental, guardian, school, or other authorization is required by applicable law, the appropriate authorization should be obtained by the responsible party before the relevant information is processed.
Student personal information is not intentionally used for unrelated advertising or behavioral advertising.
Nexra uses reasonable technical and organizational measures designed to protect personal information against:
Security measures may include:
However, no electronic system or method of transmission can guarantee absolute security.
Users are also responsible for protecting their login credentials and devices and should immediately report suspected unauthorized access.
Nexra is designed around role-based access.
A user's ability to view or manage information may depend on:
For example, a parent may access information relating to their associated child, while a teacher may access information relating to the classes or students assigned to them.
Users must not attempt to access information belonging to another user, student, class, school, or institution without authorization.
Nexra retains personal information only for as long as reasonably necessary to:
Retention periods may differ depending on the type of information and the purpose for which it is processed.
When information is no longer required, it may be deleted, anonymized, or securely archived in accordance with applicable requirements.
Certain educational, financial, attendance, examination, or legal records may need to be retained for longer periods where required by the school or applicable law.
Subject to applicable law and the role of the user, individuals may have rights relating to their personal information, including rights to:
Some requests may be subject to legal, contractual, educational, security, or record-retention requirements.
For student information managed by a school, requests may need to be submitted through the relevant school administrator or authorized representative.
Users may request deletion of personal information where deletion is legally permitted and the information is no longer required for a legitimate purpose.
Deletion requests may not be fulfilled where information must be retained for:
Where complete deletion is not possible, Nexra may restrict access to the information or retain it in an appropriately protected form for the required period.
Nexra may integrate with third-party services to provide specific functionality.
Examples may include services used for:
Third-party services may have their own privacy policies.
Nexra takes reasonable steps to select service providers that provide appropriate security and privacy protections and limits their access to information to what is necessary for the services they provide.
Nexra may contain links to third-party websites, applications, or services.
Once a user leaves Nexra and accesses a third-party service, that service's own privacy policy and terms may apply.
Nexra is not responsible for the privacy practices, security, or content of independent third-party websites or applications.
Users should review the privacy policies of third-party services before providing personal information.
Certain Nexra features allow users to upload or publish content, including:
Users should ensure that they have the necessary rights and permissions before uploading content.
Users should not publish another person's private, confidential, or sensitive information without appropriate authorization.
Nexra may take appropriate action, including restricting or removing content or accounts, where content violates applicable law, school rules, platform policies, or user safety requirements.
Users are responsible for maintaining the confidentiality of their login credentials.
Users should:
If Nexra detects suspicious account activity, we may temporarily restrict access or require additional verification to protect the account and associated information.
If Nexra becomes aware of a personal data breach or security incident affecting personal information, we will take reasonable steps to:
Depending on the infrastructure and service providers used by Nexra, personal information may be processed or stored in locations outside the user's state or country.
Where personal information is transferred or processed across jurisdictions, Nexra will take appropriate measures required under applicable data protection laws.
Nexra does not sell, rent, or trade personal information of students, parents, teachers, school staff, or other users to third parties for their independent marketing purposes.
We may use service providers to process information on our behalf where necessary to provide Nexra services.
Nexra's core educational services are not designed to use student information for behavioral advertising.
We do not intentionally use student academic records, attendance information, school records, or private educational information to create advertising profiles.
Where non-essential promotional communications are provided to eligible users, users may have the ability to opt out where required by applicable law.
Nexra may update this Privacy Policy from time to time to reflect:
When material changes are made, Nexra may notify users through appropriate channels, including:
The Last Updated date at the beginning of this policy will indicate when the policy was most recently revised.
This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India, including applicable data protection and privacy requirements.
Where applicable, the processing of personal information through Nexra will be carried out in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules, regulations, and amendments.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, you may contact Nexra through the official support or privacy contact details provided by your school or Nexra.
Nexra Privacy / Support Contact
Email: [email protected]
Phone: 91 8920947884
Address: Plot 378-379, Udyog Vihar Phase 4 Rd, near nokia building, Electronic City, Phase IV, Udyog Vihar, Sector 19, Gurugram, Haryana 122015
For requests relating specifically to student information, users may also contact the relevant school administrator or authorized school representative.
We aim to review privacy-related requests within a reasonable period and in accordance with applicable law.
By accessing or using Nexra, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, Nexra will seek the appropriate consent before processing personal information for the relevant purpose.
For student accounts and other users whose accounts are created or managed by a school, the school may act as the authorized institution responsible for establishing the user's access and applicable permissions.
If you do not agree with the applicable privacy practices, you should discontinue use of the relevant Nexra service and contact the appropriate school or Nexra privacy/support contact.
Nexra — School Management & Digital Education Platform
